Our advisors speak to a number of callers who may for a variety of reasons want to recover money from an individual or a business. Having exhausted all other options, callers frequently feel taking legal action in the Small Claims Court (SCC) is the only remedy they have left.The purpose of this fac
Today, we can buy goods 24/7. In this factsheet we look at the law which applies to those transactions and any legal redress you have when things go wrong.When buying any goods or services, it is helpful to know that the Consumer Rights Act 2015 (CRA) sets out what a consumer should expect from a se
We frequently speak to callers who are unhappy with a builder or other tradesman and the standard of their work.Problems with builders experienced by our callers include:the builder does not turn up when arrangedthe builder has walked off sitethe quality of the work is not satisfactorythe quality of
Used motor vehicles – consumer rightsBuying a used car can be problematic when things go wrong. This factsheet is designed to provide some tips to help with buying a car and what to do when things go wrong.When you buy a car from a trader i.e. a garage or car dealership you enter into a legally-bind
